“Too often everyone is quick to assume the worse and expect lower standards when it comes to the service and professionalism of civil servants.
Our experience with your team has been unexpected. During the past year Andrew Knight has been our case manager. We have found him to be caring and professional. He has helped answer our questions and navigate us – greatly helping us with an often confusing and stressful situation. Not only did he openly keep us informed of his situation – there were instances where he was clearly pushing beyond what anyone would have expected – clearly committed to our case and doing his job.
We know you have to constantly deal with vocal critics and challenges. We wish that we had never needed your team’s services but we wanted you to know we understand the difficulty of your responsibility and appreciate the service provided. We appreciate that you put the child placed in your service as your highest priority…
Thank you, Andrew, and your agency.”