The following Shout Outs go to several team members of the exceptional Hotline staff.
To Michelle Davis from Becki Blau:
Michelle cut her lunch short in order to take a call in queue. She took a call from a police officer. Michelle showed team work and customer service by taking this call. When asked if anyone could take a call, Michelle immediately stated she would stop her lunch and take the call. Thanks for you effort.
Michelle consistently volunteers to stay after her shift is done to help her fellow specialists take calls that are in queue. Michelle also stacks calls when needed. She does not compromise in quality when she goes the extra mile. Thank you, Michelle for being a great team player and providing good customer service.
To Dorinda Sigala from Becki Blau:
Dorinda volunteered to take a report from OCWI during a very busy time. She insured that the on-duty OCWI staff did not have to wait to make the report. She very patiently took the information and logged the report, knowing she had other work to finish after this call. She insured the safety of the child by prioritizing the information correctly. Thank you Dorinda for consistently offering to do extra work and at the same time making sure you are doing quality work.
To Amanda Comage-Trower from Valerie Stanton:
Amanda is a speedy, rapid and quick learner; and Amanda has been determined to provide excellent customer service on her 9:00pm to 3:00am shift. She comes in with a smile, and ready to answer all triage calls that are offered. I have heard her on several occasions being courteous and precise to the Hotline callers. It has been a pleasure to mentor someone such as Amanda who has a genuine heart to aid the families of Arizona during their crisis of child rearing.