APM Deborah Dunn sends in a Shout Out to Joanna St Phard for her clear and concise communications.
Since the beginning of the year, Joanna has consistently scored green on her score cards. Joanna is a conscientious employee. She is always polite and professional when talking to the callers. Her communications are concise and accurate. She is respectful when dealing with callers and the Hotline staff. I want to thank Joanna for all her hard work. I am very grateful that she is a member of my unit.