A parent receiving services from DCS sends in a great Shout Out to Case Manager Kim Varela, thanking her for everything she is doing for them.
While completing a customer satisfaction questionnaire, DCS Supervisor Kathleen Johnson was told by a client that Kim Varela has been working with that they found the services to be wonderful and especially Kim to be a terrific case manager and person in general. The parent stated that they “love Kim to death” and wishes that all case managers were like her. The parent stated that they had heard so many bad stories about people’s experiences with DCS that when they first met Kim they were so happy because Kim was respectful and kind and made them feel good about themselves during the entire process.
Great job, Kim!