Marcy Morales sends in a Shout Out to Office of the Ombudsman for all the great work they are doing in resolving complaints.
I want to send out a Shout Out to my whole unit: Amy Strike, Aurea Talas, Cindy Copp, and LaTanya Evans. We have been short staffed and the volume of calls has gone up considerably. They have all put in the time and effort in getting through these complaints efficiently—and all with the utmost professionalism and courtesy. I am proud to have them as part of our team!