Foster parents send in great Shout Outs to Sondell Cross and Victoria Cannizzaro, thanking them for their courteousness, professionalism and dedication to foster families.
"I want to praise Ms. Sondell Cross. She was very kind and very attentive to our needs. Ms. Cross made us feel very validated as foster parents which we rarely get recognized. We spoke briefly on the phone before we met in person and both times she was beyond courteous and welcomed us to contact her at any time if we had concerns or questions.
The current case is only our second foster case, and so thankful we had Ms. Cross as our investigating caseworker. Our first case was not responsive and sadly it was a terrible experience, which made us believe we couldn’t foster again or anytime soon. Ms. Cross has certainly changed our minds and hearts on the system."
"All too often nowadays all you hear is the negative in regards to DCS, but I would like to share the positive. Victoria Cannizzaro has been a breathe of fresh air. When she received our current foster placements case, she had to go through lots of case notes and then talk to us foster parents. She has always conducted herself with the utmost professionalism, topped with a smile. Our family just wanted to acknowledge her refreshing attitude and hard work.
She always replies to email or phone calls in a timely manner. She comes out every month to see our placement. If she is having a bad day she never shows it. It is very refreshing to have a Case Manager who truly cares about the children and has such a positive professional attitude. We need more Case Managers like Victoria."
Fantastic work, Sondell and Victoria!