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Arizona Department of Child Safety

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Arizona Department of Child Safety
Phone: Child Abuse Hotline 1-888-767-2445
Arizona Department of Child Safety<br> Logo
Arizona Department of Child Safety
CLICK to Report Child Abuse or Neglect
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Main menu

  • Home
  • About
    • About DCS
    • Administration
      • Mike Faust, DCS Director
    • Engage
    • Field Offices
    • Policy & Procedure
      • DCS Policy & Procedure
      • DCS Rules & Rulemaking
      • DCS Equal Employment Opportunity Policy
      • DCS Non-Discrimination Policy
      • DCS Limited English Proficiency Policy
    • Strategic Plan
    • Procurement & Contracts
    • Community Advisory Committee
    • Volunteer / Community
      • Get Involved
      • Community Partners
      • Community / Volunteer Interest Form
      • FACT Program
    • Contact DCS
  • Careers
    • Career Opportunities
      • DCS Specialist / DCS Trainee
      • DCS Child Welfare Investigative Specialist (OCWI)
    • Open Positions at DCS
    • We are Compassioneers
  • News & Reports
    • News Releases
    • DCS Reports
    • Performance Measures
      • DCS Monthly / Semi-Annual Report
      • Agency Progress
    • Child Fatalities / Near Fatalities
    • Process for Release of Info
    • Settlement - Tinsley v. Faust
  • Parents
    • Parent Guide
    • Parents Rights
    • Parent Advisory Collaborative
  • Foster & Adoption
    • Foster Care
      • Steps for Becoming a Foster Parent
      • Is Foster Parenting Right for Me?
      • Foster Care Licensing Agency Matrix
      • Foster Care Information Session Events
    • Adoption
      • Adoption Stories
    • Children's Heart Gallery
    • Search AdoptUSKids
    • Foster & Kinship Caregiver Go-To-Guide
    • Foster & Kinship FAQ's
      • Foster Resources
      • Kinship Resources
    • AZ Thrive Newsletter
  • Resource
    • Frequently Asked Questions
    • Request DCS Information
    • Complaint or Disagreement
      • Ombudsman Complaint Form
    • DCS Forms
    • DCS Brochures & Flyers
    • Protective Services Review Team (PSRT)
  • Services
    • Comprehensive Medical & Dental Program (CMDP)
      • Members
      • Providers
      • Behavioral Health
      • Announcements
      • CMDP Provider Manual
      • Child Welfare Resources
      • Newsletters
      • Connecting Communities
      • Your Opinion Matters
      • LEP- Limited English Proficiency
    • Prevention
      • Safe Sleep
      • Arizona Families F.I.R.S.T.
      • Healthy Families Arizona
      • Regional Child Abuse Prevention Councils
      • In-Home Services Program
      • Resources for Parents
      • Back-To-School Resources and Tips for Parents
    • Investigations and OCWI
    • Office of Licensing & Regulation (OLR)
    • Young Adult
      • Young Adult Program
      • Young Adult Resources
      • Transitional Independent (TILP)
      • National Youth in Transition Database
    • Victims' Rights
  • Report Child Abuse
    • Child Abuse Hotline
    • Mandated Reporter Overview Training
    • Safe Haven Newborn
  • Home
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  • Complaint or Disagreement
  • Ombudsman Complaint Form

Ombudsman Complaint Form

Contact Information
Child's Information
Additional Information

This complaint form does not replace the formal grievance process or reporting abuse/neglect to the hotline. 

By submitting this form, I certify that the information provided is complete and accurate to the best of my knowledge.

I understand that in order to resolve my complaint, the Office of the Ombudsman may address my complaint with the person about whom I am complaining as well as DCS management staff and review my DCS case records and/or court records as needed, and that a final resolution may take some time. 

The issue about which I am complaining is not a report of abuse and/or neglect. Complaints of this nature should be directed to the Child Abuse Hotline, 1-888-767-2445, and/or the appropriate law enforcement agency. 

 

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Complaint or Disagreement

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Issues or concerns with a DCS Case
Please contact the DCS Office of the Ombudsman at:
1-877-527-0765 or (602) 364-0777

Resource Family Issues
Please Contact the Foster Care and Adoptive Family Liaison at (877) KIDS-NEED-U

  • Download a copy of the Client Grievance Form - CSO-1016A
  • Obtenga una copia del Formulario de Queja de Cliente - CSO-1016A-S
  • DCS Office of the Ombudsman/Grievance Policy

 

For Additional help

The Parent Assistance Program, operating through the Administrative Office of the Courts, provides a hotline designed to help parents, guardians or custodians. The Parent Assistance Program can:

  • Assist callers in understanding the Arizona dependency process;
  • Without giving legal advice, offer options and resources related to dependency issues;
  • Help to identify resources for family issues.

 

TO CONTACT THE PARENT ASSISTANCE PROGRAM CALL:
Phoenix: (602) 452-3580
Statewide toll-free: 1-800-732-8193
TDD Line (602) 452-3545

The Arizona Ombudsman Citizen’s Aide Office is available to handle inquires, concerns and complaints about agency actions, including DCS. This office may be able to help you to resolve your complaint.

TO CONTACT THE OMBUDSMAN-CITIZEN’S AIDE OFFICE CALL: 
Phoenix: (602) 277-7292 
Statewide toll-free: 1-800-872-2879

 

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