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  • Home
  • About
    • About DCS
      • Engage
    • Administration
      • Kathryn Ptak, DCS Director
    • Field Offices
    • Policy & Procedure
      • DCS Policy & Procedure
      • DCS Rules & Rulemaking
      • DCS Equal Employment Opportunity Policy
      • DCS Non-Discrimination Policy
      • DCS Limited English Proficiency Policy
    • Procurement & Contracts
    • Strategic Plan
    • Tribal Relations
    • Community Advisory Committee
    • Volunteer
      • Get Involved
      • Community / Volunteer Interest Form
      • Giving Tree
      • Luggage of Love
      • Community Screening Partners
      • FACT Program
    • Contact Us
  • Careers
    • Career Opportunities
      • Child Safety Specialist
      • Child Welfare Investigative Specialist (OCWI)
      • Search All Positions
    • We Are Compassioneers
  • News & Reports
    • News Releases
    • DCS Reports
    • Performance Measures
      • DCS Monthly / Semi-Annual Report
    • Child Fatalities / Near Fatalities
    • Process for Release of Info
    • Settlement - Tinsley v. Faust
  • Parents
    • Parent Guide
    • Parents Rights
    • Parent Advisory Collaborative
  • Youth in Care
    • Foster Youth Bill of Rights
    • Medical and Behavioral Health Services
    • Resources for Youth
    • Young Adult Program
    • Rights for Children in Out-of-Home Care, CSO-3121
    • Victims' Rights
    • Self-Advocacy Resources
    • Guardian Ad Litem Survey
  • Foster & Adoption
    • Foster Care
      • Start the Journey! Orientation
      • Learn More
      • Kinship Support Services
      • Therapeutic Foster Care
      • Licensing Agencies
      • Information Events
      • Kinship Resources
      • Go-to Guide
      • Foster & Kinship FAQ's
    • Adoption
      • Adoption Stories
    • Caregiver Training
    • Shared Parenting
    • Children's Heart Gallery
    • Search AdoptUSKids
    • Newsletter
  • Resources
    • Frequently Asked Questions
    • Request DCS Information
    • Complaint or Disagreement
      • Ombudsman Complaint Form
    • DCS Forms
    • DCS Brochures & Flyers
  • Services
    • Medical and Behavioral Health Services
      • For Members
      • For Providers
      • Health and Wellness
      • News and Updates
      • Contact CHP
      • Language and Translation
    • DCS Service Array
      • Service Array Materials
    • Prevention
      • Safe Sleep
      • Arizona Families F.I.R.S.T.
      • Healthy Families Arizona
      • Regional Child Abuse Prevention Councils
      • Resources for Parents
      • Back-To-School Resources and Tips for Parents
    • Investigations and OCWI
      • Joint Investigation Protocol
    • Office of Licensing & Regulation (OLR)
    • Young Adult
      • Young Adult Program
      • Young Adult Resources
      • Extended Foster Care
      • Successful Transition to Adulthood
      • Education
    • Victims' Rights
  • Report Child Abuse
    • Child Abuse Hotline
    • Mandated Reporter Overview Training
    • Safe Haven Newborn
    • SB1114 - Child Abuse Hotline Required Posting
Mercy Care DCS CHP Logos
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  • CHP Frequently Asked Questions

CHP Frequently Asked Questions

Frequently Asked Questions

Below you'll find answers to the questions we get asked the most. If you cannot find what you are looking for, our Mercy Care DCS CHP Member Service representatives are also available to help you with questions, concerns or issues. They are available Monday-Friday from 8 a.m. to 5 p.m. at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711), or email [email protected].

Are behavioral health services available in the home?

Some behavioral health services may be provided in the home rather than in the office. Talk to the child’s behavioral health provider to find out what options are available.

Are medications covered by Mercy Care DCS CHP?

Prescription medications and some over-the-counter medications are covered by Mercy Care DCS CHP. If the child needs medicine, the child’s health care provider will choose one from Mercy Care DCS CHP’s list of covered medications (called a formulary) and write a prescription. If you want a copy of the list, call Mercy Care DCS CHP Member Services or go to the website at www.MercyCareAZ.org. If you are at a pharmacy and the pharmacy tells you that Mercy Care DCS CHP will not pay for the medication, call Mercy Care DCS CHP Member Services right away. Do not pay out of your own pocket for the medicine. If you have questions or problems outside Mercy Care business hours, you can call the Mercy Care 24-hour nurse line at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711).

Are there specific rules about storing medications?

If you are a licensed foster parent, medications must be stored according to Arizona Administrative Code, Title 21, Chapter 8, Article 1. This means a licensed foster parent shall ensure all medications are kept in locked storage; a lock is defined as a device operated by a key, combination, magnet, keycard, or other tool. Locks must not include a locked door for a room that serves an alternate purpose (laundry room, garage, office, daily use closets, bathrooms, kitchens, bedrooms, etc.) Medication means both prescription and over-the-counter remedies. If you are an unlicensed provider, although it is not required to lock medications, it is recommended that medications be safeguarded.

Do caregivers need to pay for services provided for an Arizona Long Term Care (ALTCS) eligible child?

Caregivers do not need to pay for ALTCS services. If you get a bill for a service that is covered by ALTCS, contact the agency that sent you the bill. You are not responsible to pay out of pocket costs, including AHCCCS co-payments.

Do foster caregivers pay for behavioral health services?

Caregivers should not pay fees or copayments for medical, dental, vision, or behavioral health services and equipment covered by Mercy Care DCS CHP. Caregivers should not be billed for any services that Mercy Care DCS CHP covers. List Mercy Care DCS CHP as the responsible party on medical, dental, and vision forms. You do not need to list any personal information on any bills or claims.

Do I have to pay copayments for covered Mercy Care DCS CHP services?

Caregivers do not have to pay copayments for covered Mercy Care DCS CHP services. Always list Mercy Care DCS CHP as the responsible party for payment of health care services. You do not need to list any personal information on any bills or claims.

Do I need to keep track of medication given to the child in my care?

It is recommended that the child’s medications and dosages are logged. Keeping documentation of medications to show the child's doctor is helpful when determining a medication's effectiveness and correct dosage. Keeping a medication log for the child also demonstrates compliance with doctor's orders. The log will help you organize and store all of the child’s records, information, and documents.

How can I get a Mercy Care DCS CHP insurance card for the child?

Member Mercy Care DCS CHP Member ID cards are distributed through a variety of means including the DCS Specialist as well as directly to caregivers when possible. If you did not receive a member ID card or if you need a replacement card, contact Mercy Care DCS CHP member services. 

How do I find a behavioral health provider?

Children and youth in foster care receive behavioral health coverage through Mercy Care DCS CHP. The Mercy Care DCS CHP Provider Directory lists the names, locations, telephone numbers and languages other than English spoken by our plan providers. This includes behavioral health providers and other health care specialists. You can access the Mercy Care DCS CHP Provider Directory by visiting the Mercy Care DCS CHP website at www.MercyCareAZ.org. If you would like a copy of the Mercy Care DCS CHP Provider Directory mailed to you at no cost, you can call Member Services at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711).

How do I find a health care provider that accepts Mercy Care DCS CHP?

You can find a health care provider by accessing the Mercy Care DCS CHP Provider Directory at https://www.mercycareaz.org, or call Mercy Care DCS CHP Member Services at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711) for assistance.

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