If you receive a bill for a covered health care service, do not pay the bill yourself. Call the health care provider right away and give them the child’s insurance information and Mercy Care DCS CHP’s address: Mercy Care, 4755 S. 44th Place, Phoenix, AZ 85040, www.MercyCareAZ.org. If you still get bills after giving the provider the member’s health care information, call Mercy Care DCS CHP Member Services at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711) for help.

Caregivers should not pay fees or copayments for medical, dental, vision, or behavioral health services and equipment covered by Mercy Care DCS CHP. Caregivers should not be billed for any services that Mercy Care DCS CHP covers. List Mercy Care DCS CHP as the responsible party on medical, dental, and vision forms. You do not need to list any personal information on any bills or claims.

Licensed foster parents are to notify DCS and their licensing agency within 24 hours if their child has an illness, injury, change of medication, or medication error that results in seeking medical attention.

Licensed foster parents are to notify DCS and their licensing agency immediately if their child dies, has a serious illness or injury requiring hospitalization, or receives urgent care or emergency room treatment and whenever emergency services (911) is contacted.

Within 24 hours of any of the above noted incidents, licensed foster parents shall complete an Unusual Incident Report form and submit it to their licensing agency.

Unlicensed kinship foster parents are to notify DCS within 2 hours of the following: death of a child or hospitalization (medical or psychiatric.

Unlicensed kinship foster parents are to notify DCS within 48 hours if the child becomes seriously ill.

Licensed foster parents are to notify DCS and their licensing agency within 24 hours if their child has an illness, injury, change of medication, or medication error that results in seeking medical attention.

Licensed foster parents are to notify DCS and their licensing agency immediately if their child dies, has a serious illness or injury requiring hospitalization, behavior not witnessed before and any other unusual incident that seriously jeopardized the health, safety, or well-being of a foster child or receives urgent care or emergency room treatment and whenever emergency services (911) is contacted.

Within 24 hours of any of the above noted incidents, licensed foster parents shall complete an Unusual Incident Report form and submit it to their licensing agency. Unlicensed kinship foster parents are to notify DCS within 2 hours of the following: death of a child or hospitalization (medical or psychiatric.) Unlicensed kinship foster parents are to notify DCS within 48 hours if the child becomes seriously ill.