Mercy Care DCS Comprehensive Health Plan
Mercy Care DCS CHP
Mercy Care DCS Comprehensive Health Plan (Mercy Care DCS CHP) is a statewide health plan that is designed to meet the medical, dental and behavioral health needs of children and youth in out-of-home care. Mercy Care DCS CHP replaced the Comprehensive Medical and Dental Plan (CMDP) in April 2021.
Mercy Care DCS CHP provides a full range of health services including:
- A Medical Home for each child to oversee care.
- Speedy enrollment for immediate health care benefits.
- Coordination of physical and behavioral healthcare.
- Clinical case management to address complex medical and behavioral healthcare needs.
- Preventive care through EPSDT (well-child checks).
- Access to healthcare through a network of providers (doctors, nurses, hospitals, clinics, psychiatrists, therapists, pharmacies, etc.)
- Health Passport to make more health history and health information available to DCS caseworkers, caregivers, doctors, and other healthcare providers.
- 24-hour medical advice line (Nurse Line)
- Network of healthcare providers and specialists trained in trauma-informed services and therapy.
Members and Caregivers
Healthcare Providers
Arizona Behavioral Health Crisis Hotline
Are you or a loved one in a behavioral health crisis?
Call the Arizona Behavioral Health Crisis Line 24/7 at 1-844-534-4673 or 1-844-534-HOPE.
Or text HOPE to 4HOPE (44673).
CLICK HERE for Arizona Crisis Hotlines across the state.
Contact Us
Mercy Care DCS CHP Member Service representatives are available to help you with questions, concerns or issues about the child’s health care benefits. They are available Monday-Friday from 8 a.m. to 5 p.m. at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711), or email [email protected].
Mercy Care DCS CHP Member Services can:
- Answer questions about health care benefits
- Help solve a problem or concern you might have with a doctor or any part of the health plan
- Help you find a doctor
- Tell you about our doctors, their backgrounds and care facilities
- Help you if you get a medical bill
- Tell you about community resources available to you
- Help you if you speak another language, are visually impaired, need interpreter services, or sign language services
DCS CHP Resource Liaisons are also available to help you with questions, concerns or issues about the child’s health care coordination. They are available Monday-Friday from 8a.m. to 5 p.m. at (602) 351-2245 or 1-800-201-1795 (TTY/TDD 711) or email [email protected].