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      • Search All Positions
    • We Are Compassioneers
  • News & Reports
    • News Releases
    • DCS Reports
    • Performance Measures
      • DCS Monthly / Semi-Annual Report
      • Agency Progress
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    • Process for Release of Info
    • Settlement - Tinsley v. Faust
  • Parents
    • Parent Guide
    • Parents Rights
    • Parent Advisory Collaborative
  • Foster & Adoption
    • Foster Care
      • Start the Journey! Orientation
      • Learn More
      • Therapeutic Foster Care
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      • Information Events
      • Kinship Resources
      • Go-to Guide
      • Foster & Kinship FAQ's
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      • Adoption Stories
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    • Search AdoptUSKids
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      • Ombudsman Complaint Form
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    • Mercy Care DCS Comprehensive Health Plan
      • For Members
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      • Contact Us
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    • DCS Service Array
    • Prevention
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      • Healthy Families Arizona
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      • Back-To-School Resources and Tips for Parents
    • Investigations and OCWI
    • Office of Licensing & Regulation (OLR)
    • Young Adult
      • Young Adult Program
      • Young Adult Resources
      • Youth Empowerment Council
      • Transitional Independent (TILP)
      • National Youth in Transition Database
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  • Report Child Abuse
    • Child Abuse Hotline
    • Mandated Reporter Overview Training
    • Safe Haven Newborn
    • SB1114 - Child Abuse Hotline Required Posting
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  • Mercy Care DCS Comprehensive Health Plan

Mercy Care DCS Comprehensive Health Plan

Mercy Care DCS Comprehensive Health Plan

On April 1, 2021, CMDP changed to Mercy Care Department of Child Safety Comprehensive Health Plan, or Mercy Care DCS CHP. Children in foster care are able to get medical, dental and behavioral health services from one health plan, Mercy Care DCS CHP. Covered services for children in foster care remain the same.

These services may include:

  • Primary and specialty physician care services.
  • Prescription drugs and medical supplies.
  • Medical checkups Behavioral health services
  • Hospital care
  • Vision services
  • Dental services

  • Mercy Care DCS Comprehensive Health Plan
    • For Members
    • For Providers
    • Health and Wellness
    • News and Updates
    • Contact Us

For Members

  • Find a Provider
  • Find a Pharmacy
  • Family Connect Login
  • Member Handbook

More Resources

Nurse Line

The nurse line is available 24 hours a day, 7 days a week to answer general medical questions. Call Mercy Care DCS CHP Member Services at 1-602-212-4983 or 1-833-711-0776 (TTY/TDD 711), and select the phone prompt for the Nurse Line.

View more contacts

Notice to Provider Form

The child’s assigned DCS specialist will give you a Notice to Provider form. Caregiver's can show the form to health care providers and pharmacies, or give them the Mercy Care DCS CHP member ID number. Use this form until a permanent ID card is given to you by the child’s DCS Specialist or custodial agency representative.

Learn More

For Providers

  • Prior Authorization
  • Provider Manual
  • Check Claim Status
  • Clinical Guidelines

More Resources

Crisis Hotlines

Are you or a loved one in a behavioral health crisis?
Call the Crisis Line 24/7 at 602.222.9444 or 1.800.631.1314.

CLICK HERE for Arizona Crisis Hotlines across the state.

Frequently Asked Questions

How do I organize and store the child's behavioral health information and records?

It is a good idea to keep the child's records in a notebook or binder that you can bring to Child and Family Team (CFT) meetings and other appointments. This will help you organize and store all of the child’s records, information, and documents. If the child moves to a new foster home, send this notebook/binder to the child's DCS Specialist.   Also, remember that the child's case record is confidential. Be sure to keep the child's records stored in a secure location in your home that only caregiver (you) can access.

What wellness appointments does the child need?

Caregivers must schedule a well-child visit, also known as an Early Periodic Screening, Diagnostic and Treatment (EPSDT) visit, a dental visit and behavioral health evaluation for each child within the first 30 days of the child’s removal and placement into care.  

What is the Notice to Provider form?

The Notice to Provider form is a document that authorizes caregivers to enroll the child in school and obtain medical care for the child. The child’s assigned DCS specialist will give you a Notice to Provider form when the child is placed in your home. The Notice to Provider form includes the DCS Specialist’s contact information, specifications about contact with the child's family, and the child's health coverage identification number.

How do I get a Mercy Care DCS CHP member identification (ID) card for the child in my care?

Member ID cards are distributed through a variety of means including the DCS Specialist as well as directly to caregivers when possible. If you did not receive a member ID card or if you need a replacement card, contact Mercy Care DCS CHP Member Services.

What are the different types of services covered by Arizona Long Term Care (ALTCS)?

  • Institutional care in a nursing facility;
  • Home and community based services, combining out-patient and in-home care;
  • Medical services, such as doctor’s office visits and prescriptions (prescription coverage is limited for people with Medicare);
  • Behavioral health services;
  • Preventive and well care for children; and
  • Hospice services.

If you have questions regarding ALTCS services, contact ALTCS toll-free at 888-621-6880. Additional information for ALTCS can be found at https://www.azahcccs.gov/members/ALTCSlocations.html.

How do I find a behavioral health provider?

Children and youth in foster care receive behavioral health coverage through Mercy Care DCS CHP. The Mercy Care DCS CHP Provider Directory lists the names, locations, telephone numbers and languages other than English spoken by our plan providers. This includes behavioral health providers and other health care specialists. You can access the Mercy Care DCS CHP Provider Directory by visiting the Mercy Care DCS CHP website at www.MercyCareAZ.org. If you would like a copy of the Mercy Care DCS CHP Provider Directory mailed to you at no cost, you can call Member Services at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711).

What is the Division of Developmental Disabilities (DDD)?

The Division of Developmental Disabilities (DDD) is a service system administered through the Arizona Department of Economic Security (DES) that supports people who develop severe and/or chronic disabilities that may limit a person's ability to do the tasks related to daily living. If a child is enrolled in DDD, a support coordinator will be assigned to help determine a service plan to meet the needs of the child. For more information about eligibility, common developmental disability terms, and FAQs, visit https://des.az.gov/services/disabilities/developmental-disabilities.

What should I do if I am having trouble filling a prescription for the child?

If you have any questions or trouble filling a prescription while you are at the pharmacy, you can call Mercy Care DCS CHP Member Services for assistance. If you have questions or problems outside Mercy Care business hours, you can call the Mercy Care 24-hour nurse line at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711).

What should I do if I have a grievance about medical and dental services?

Grievances can be filed at any time verbally or in writing. To file a grievance, call Mercy Care DCS CHP Grievance System Department at 602-586-1719, toll-free at 1-866-386-5794, or fax to 602-351-2300, or email [email protected]. You can also send grievances in writing to Mercy Care DCS CHP, Grievance System Department, 4755 S. 44th Place Phoenix, AZ 85040.

Do I have to pay copayments for covered Mercy Care DCS CHP services?

Caregivers do not have to pay copayments for covered Mercy Care DCS CHP services. Always list Mercy Care DCS CHP as the responsible party for payment of health care services. You do not need to list any personal information on any bills or claims.

More FAQs

Contact Us

Mercy Care DCS CHP Member Service representatives are available to help you with questions, concerns or issues about the child’s health care benefits. They are available Monday-Friday from 8 a.m. to 5 p.m. at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711), or email [email protected].

Mercy Care DCS CHP Member Services can:

  • Answer questions about health care benefits
  • Help solve a problem or concern you might have with a doctor or any part of the health plan
  • Help you find a doctor
  • Tell you about our doctors, their backgrounds and care facilities
  • Help you if you get a medical bill
  • Tell you about community resources available to you
  • Help you if you speak another language, are visually impaired, need interpreter services, or sign language services

DCS CHP Resource Liaisons are also available to help you with questions, concerns or issues about the child’s health care coordination. They are available Monday-Friday from 8a.m. to 5 p.m. at (602) 351-2245 or 1-800-201-1795 (TTY/TDD 711) or email [email protected].

Additional Resources

Roll Up Your Sleeve Flu Shot Program

COVID-19 Resources for Providers

COVID-19 Resources for Caregivers

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