Frequently Asked Questions

You can select a health care provider from the Mercy Care DCS CHP Provider Directory. The directory includes languages that the provider speaks and services they provide to those with physical disabilities. You can search the list of providers by location, specialty or name. The directory is available on the Mercy Care DCS CHP website at www.MercyCareAZ.org (link is external), or call Member Services at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711), to have a copy of the directory mailed to you at no cost.

• Institutional care in a nursing facility;
• Home and community based services, combining out-patient and in-home care;
• Medical services, such as doctor’s office visits and prescriptions (prescription coverage is limited for people with Medicare);
• Behavioral health services;
• Preventive and well care for children; and
• Hospice services.

If you have questions regarding ALTCS services, contact ALTCS toll-free at 888-621-6880. Additional information for ALTCS can be found at https://www.azahcccs.gov/members/ALTCSlocations.html (link is external).

A Prior Authorization (PA) is when a provider calls Mercy Care DCS CHP for approval to provide special services. It’s up to the child’s health care provider to get a PA from Mercy Care DCS CHP. Mercy Care DCS CHP reviews the service request from the member’s provider. The provider will tell you if the child’s service is approved.

If there are concerns regarding the services the child is receiving you can contact the specific health plan for the child or the Division of Developmental Disabilities Customer Service Center 1-844-770-9500 (toll free) or DDDCustomerServiceCenter@azdes.gov

Immunizations (shots) can keep children and youth from getting sick in the future. Talk with the child’s Primary Care Provider (PCP) about the immunizations that are needed and when they are needed. You should use an immunization schedule and have the schedule updated when you visit the child’s doctor. For more information on vaccines and to review recommended immunization schedules, visit the Centers for Disease Control and Prevention at www.cdc.gov/vaccines/schedules/ (link is external) or call Mercy Care DCS CHP Member Services at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711).

The Arizona Department of Health Services (DHS) maintains an electronic registry of immunizations, and Arizona providers are mandated by law to report all immunizations of children ages birth through 18 in Arizona.

To get a copy of a child's immunization records, fill out the ADHS Immunization Record Request Form (link is external), and fax (602-364-3285) or email ASIISHelpdesk@azdhs.gov the form along with a copy of the Notice to Provider, a copy of your driver's license, and instructions for where the records should be faxed, emailed, or mailed back to you.

You can also pick up a copy of a child's immunization records in person at the Arizona Department of Health Services, Immunization Program Office at 150 N. 18th Avenue, Suite 120 Phoenix, AZ 85007 by bringing the notice to provider and a valid ID.

Your DCS case manager or DDD support coordinator can also assist in obtaining the child's immunization records.

Download a copy of the ADHS Immunization Record Reqeuest Form here (link is external).

Member Mercy Care DCS CHP Member ID cards are distributed through a variety of means including the DCS Specialist as well as directly to caregivers when possible. If you did not receive a member ID card or if you need a replacement card, contact Mercy Care DCS CHP member services.