Skip to main content
  • State of Arizona
  • Visit OpenBooks
  • Ombudsman Citizens Aide
  • Register to Vote

Arizona Department of Child Safety

0
  • Home
  • About
    • About DCS
      • Engage
    • Administration
      • Kathryn Ptak, DCS Director
    • Field Offices
    • Policy & Procedure
      • DCS Policy & Procedure
      • DCS Rules & Rulemaking
      • DCS Equal Employment Opportunity Policy
      • DCS Non-Discrimination Policy
      • DCS Limited English Proficiency Policy
    • Procurement & Contracts
    • Strategic Plan
    • Tribal Relations
    • Community Advisory Committee
    • Volunteer
      • Get Involved
      • Community / Volunteer Interest Form
      • Giving Tree
      • Luggage of Love
      • Community Screening Partners
      • FACT Program
    • Contact Us
  • Careers
    • Career Opportunities
      • Child Safety Specialist
      • Child Welfare Investigative Specialist (OCWI)
      • Search All Positions
    • We Are Compassioneers
      • Compassioneers Archives
  • News & Reports
    • News Releases
    • DCS Reports
    • Performance Measures
      • DCS Monthly / Semi-Annual Report
    • Child Fatalities / Near Fatalities
    • Process for Release of Info
    • Settlement - Tinsley v. Faust
  • Parents
    • Parent Guide
    • Parents Rights
    • Parent Advisory Collaborative
  • Youth in Care
    • Foster Youth Bill of Rights
    • Medical and Behavioral Health Services
    • Resources for Youth
    • Young Adult Program
    • Rights for Children in Out-of-Home Care, CSO-3121
    • Victims' Rights
    • Self-Advocacy Resources
    • Guardian Ad Litem Survey
  • Foster & Adoption
    • Foster Care
      • Start the Journey! Orientation
      • Learn More
      • Kinship Support Services
      • Therapeutic Foster Care
      • Licensing Agencies
      • Information Events
      • Kinship Resources
      • Go-to Guide
      • Foster & Kinship FAQ's
    • Adoption
      • Adoption Stories
    • Caregiver Training
    • Shared Parenting
    • Children's Heart Gallery
    • Search AdoptUSKids
    • Newsletter
  • Resources
    • Frequently Asked Questions
    • Request DCS Information
    • Complaint or Disagreement
      • Ombudsman Complaint Form
    • DCS Forms
    • DCS Brochures & Flyers
  • Services
    • Medical and Behavioral Health Services
      • For Members
      • For Providers
      • Health and Wellness
      • News and Updates
      • Contact CHP
      • Language and Translation
    • DCS Service Array
      • Service Array Materials
    • Prevention
      • Safe Sleep
      • Arizona Families F.I.R.S.T.
      • Healthy Families Arizona
      • Regional Child Abuse Prevention Councils
      • Resources for Parents
      • Back-To-School Resources and Tips for Parents
    • Investigations and OCWI
      • Joint Investigation Protocol
    • Office of Licensing & Regulation (OLR)
    • Young Adult
      • Young Adult Program
      • Young Adult Resources
      • Extended Foster Care
      • Successful Transition to Adulthood
      • Education
    • Victims' Rights
  • Report Child Abuse
    • Child Abuse Hotline
    • Mandated Reporter Overview Training
    • Safe Haven Newborn
    • SB1114 - Child Abuse Hotline Required Posting
Arizona Department of Child Safety
Phone: Child Abuse Hotline 1-888-767-2445
Arizona Department of Child Safety<br> Logo
CLICK to Report Child Abuse or Neglect
📞DCS Directory

Read our website in:

Main menu

  • Home
  • About
    • About DCS
      • Engage
    • Administration
      • Kathryn Ptak, DCS Director
    • Field Offices
    • Policy & Procedure
      • DCS Policy & Procedure
      • DCS Rules & Rulemaking
      • DCS Equal Employment Opportunity Policy
      • DCS Non-Discrimination Policy
      • DCS Limited English Proficiency Policy
    • Procurement & Contracts
    • Strategic Plan
    • Tribal Relations
    • Community Advisory Committee
    • Volunteer
      • Get Involved
      • Community / Volunteer Interest Form
      • Giving Tree
      • Luggage of Love
      • Community Screening Partners
      • FACT Program
    • Contact Us
  • Careers
    • Career Opportunities
      • Child Safety Specialist
      • Child Welfare Investigative Specialist (OCWI)
      • Search All Positions
    • We Are Compassioneers
  • News & Reports
    • News Releases
    • DCS Reports
    • Performance Measures
      • DCS Monthly / Semi-Annual Report
    • Child Fatalities / Near Fatalities
    • Process for Release of Info
    • Settlement - Tinsley v. Faust
  • Parents
    • Parent Guide
    • Parents Rights
    • Parent Advisory Collaborative
  • Youth in Care
    • Foster Youth Bill of Rights
    • Medical and Behavioral Health Services
    • Resources for Youth
    • Young Adult Program
    • Rights for Children in Out-of-Home Care, CSO-3121
    • Victims' Rights
    • Self-Advocacy Resources
    • Guardian Ad Litem Survey
  • Foster & Adoption
    • Foster Care
      • Start the Journey! Orientation
      • Learn More
      • Kinship Support Services
      • Therapeutic Foster Care
      • Licensing Agencies
      • Information Events
      • Kinship Resources
      • Go-to Guide
      • Foster & Kinship FAQ's
    • Adoption
      • Adoption Stories
    • Caregiver Training
    • Shared Parenting
    • Children's Heart Gallery
    • Search AdoptUSKids
    • Newsletter
  • Resources
    • Frequently Asked Questions
    • Request DCS Information
    • Complaint or Disagreement
      • Ombudsman Complaint Form
    • DCS Forms
    • DCS Brochures & Flyers
  • Services
    • Medical and Behavioral Health Services
      • For Members
      • For Providers
      • Health and Wellness
      • News and Updates
      • Contact CHP
      • Language and Translation
    • DCS Service Array
      • Service Array Materials
    • Prevention
      • Safe Sleep
      • Arizona Families F.I.R.S.T.
      • Healthy Families Arizona
      • Regional Child Abuse Prevention Councils
      • Resources for Parents
      • Back-To-School Resources and Tips for Parents
    • Investigations and OCWI
      • Joint Investigation Protocol
    • Office of Licensing & Regulation (OLR)
    • Young Adult
      • Young Adult Program
      • Young Adult Resources
      • Extended Foster Care
      • Successful Transition to Adulthood
      • Education
    • Victims' Rights
  • Report Child Abuse
    • Child Abuse Hotline
    • Mandated Reporter Overview Training
    • Safe Haven Newborn
    • SB1114 - Child Abuse Hotline Required Posting
  • Home
  • Resources
  • Frequently Asked Questions

Frequently Asked Questions

Health

What should I do if I am having trouble filling a prescription for the child?

If you have any questions or trouble filling a prescription while you are at the pharmacy, you can call Mercy Care DCS CHP Member Services for assistance. If you have questions or problems outside Mercy Care business hours, you can call the Mercy Care 24-hour nurse line at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711).

How do I get the child's immunization records?

The Arizona Department of Health Services (DHS) maintains an electronic registry of immunizations, and Arizona providers are mandated by law to report all immunizations of children ages birth through 18 in Arizona.

To get a copy of a child's immunization records, fill out the ADHS Immunization Record Request Form, and fax (602-364-3285) or email [email protected] the form along with a copy of the Notice to Provider, a copy of your driver's license, and instructions for where the records should be faxed, emailed, or mailed back to you.

You can also pick up a copy of a child's immunization records in person at the Arizona Department of Health Services, Immunization Program Office at 150 N. 18th Avenue, Suite 120 Phoenix, AZ 85007 by bringing the notice to provider and a valid ID.

Your DCS case manager or DDD support coordinator can also assist in obtaining the child's immunization records.

Download a copy of the ADHS Immunization Record Reqeuest Form here.

How can I get a Mercy Care DCS CHP insurance card for the child?

Member Mercy Care DCS CHP Member ID cards are distributed through a variety of means including the DCS Specialist as well as directly to caregivers when possible. If you did not receive a member ID card or if you need a replacement card, contact Mercy Care DCS CHP member services. 

How often does the child in my care need to go to the dentist?

It is important to start dental care at an early age and continue regularly. Children and youth who are at least 1 year of age, or with the eruption of the first tooth, should receive a dental examination within 30 days of removal and placement into foster care. Regular dental checkups should occur every 6 months following the first visit.

What if I get a bill for health care services for the child in my care?

If you receive a bill for a covered health care service, do not pay the bill yourself. Call the health care provider right away and give them the child’s insurance information and Mercy Care DCS CHP’s address: Mercy Care, 4755 S. 44th Place, Phoenix, AZ 85040, www.MercyCareAZ.org. If you still get bills after giving the provider the member’s health care information, call Mercy Care DCS CHP Member Services at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711) for help.

How often does the child in my care need to go to the doctor?

Children and youth in foster care should receive a well-child medical examination, also known as an Early Periodic Screening, Diagnostic and Treatment (EPSDT), within 30 days of removal and placement into foster care. Regular well-child examinations should occur every 12 months thereafter. A child under two years of age will have more frequent wellness exams. Your DCS Specialist or DDD support coordinator will ask you about medical and dental appointments, so it is a good idea to keep records of these.

How do I find a health care provider that accepts Mercy Care DCS CHP?

You can find a health care provider by accessing the Mercy Care DCS CHP Provider Directory at https://www.mercycareaz.org, or call Mercy Care DCS CHP Member Services at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711) for assistance.

What is the Arizona Early Intervention Program (AzEIP)?

The Arizona Early Intervention Program (AzEIP) is a statewide system of programs and services. AzEIP provides support for families of infants and toddlers, newborn to 3 years old, with disabilities or delays. The goal is to help these children reach their full potential. A newborn to 3-year-old child who is the victim of abuse or neglect can get an AzEIP evaluation. For more information on the AzEIP program, call 602-532-9960, toll free 1-888-439-5609 or visit the website at https://des.az.gov/services/disabilities/developmental-infant.

What services are covered by Mercy Care DCS Comprehensive Health Plan?

Mercy Care DCS CHP pays for health care services that are medically necessary. Medically necessary means reasonable and necessary to prevent or treat illnesses or health conditions or disabilities. This includes care that keeps children and youth from going into a hospital. It also means the services, supplies, or medications that meet accepted standards of medical practice. You can check the Mercy Care DCS CHP Member Handbook for a list of covered health care services.

What is expected of me as a foster parent in the area of DDD/ALTCS?

Provide care to the child in a manner that supports independence, self-esteem, respect, value, and dignity.
Actively participate in the child's Planning Team.
Attend medical appointments, therapeutic appointments and advanced training to appropriately meet the child's medical/therapeutic needs.
Report incidents to the DDD Support Coordinator, DCS case manager, and your licensing worker if you are licensed, as well as complete a DDD Incident Report form.

Who provides transportation to medical and dental appointments?

Kinship/Foster caregivers should provide transportation to medical and behavioral health appointments. If you are unable to provide transportation, contact your DCS worker for transportation assistance. CMDP member services may contacted for additional help. 602-351-2245 option 3

How do I get medical and dental records for the child in my care?

The child's assigned DCS Specialist should provide you with the child’s Health and Medical Report. Ask the DCS Specialist to provide all medical information that is in the child's file. With the Notice to Provider form that you receive upon the child’s placement into your home, you can also request records from past medical, dental, vision, and behavioral health providers.

What should I do if I have a grievance about medical and dental services?

Grievances can be filed at any time verbally or in writing. To file a grievance, call Mercy Care DCS CHP Grievance System Department at 602-586-1719, toll-free at 1-866-386-5794, or fax to 602-351-2300, or email [email protected]. You can also send grievances in writing to Mercy Care DCS CHP, Grievance System Department, 4755 S. 44th Place Phoenix, AZ 85040.

When do I need to report illnesses, injuries, and health care appointments?

Licensed foster parents should notify DCS and their licensing agency within 24 hours if the child has an illness, injury, change of medication, or medication error that results in seeking medical attention.

Licensed foster parents are to notify DCS and their licensing agency immediately if the child dies, has a serious illness or injury requiring hospitalization, or receives urgent care or emergency room treatment and whenever emergency services (911) is contacted.

Within 24 hours of any of the above noted incidents, licensed foster parents shall complete an Unusual Incident Report form and submit it to their licensing agency. Unlicensed kinship foster parents are to notify DCS within 2 hours of the following death of a child or hospitalization (medical or psychiatric). Unlicensed kinship foster parents are to notify DCS within 48 hours if the child becomes seriously ill.

How do I organize and store the child's medical and dental information and records?

It is a good idea to keep the child's records in a notebook or binder that you can bring to Child and Family Team (CFT) meetings and other appointments. This will help you organize and store all of the child’s records, information, and documents. If the child moves to a new foster home, send this notebook/binder to the new care providers. Also, remember that the child's case record is confidential. Be sure to keep the child's records stored in a secure location in your home that only caregiver (you) can access.

  • « first
  • ‹ previous
  • …
  • 9
  • 10
  • 11
  • 12
  • 13
  • …
  • next ›
  • last »

Resources

  • Frequently Asked Questions
  • Request DCS Information
  • Complaint or Disagreement
    • Ombudsman Complaint Form
  • DCS Forms
  • DCS Brochures & Flyers

Back to Top   

Arizona State Seal

Footer Nav

  • Privacy Statement
  • Notice of Privacy Practices
  • Accessibility
  • Site Map
  • Contact
  • Careers

Footer SM

©2025 Arizona Department of Child Safety (DCS) All rights reserved.

Visit AZ DCS Facebook Page
Visit AZ DCS X/Twitter Page
Visit AZ DCS YouTube Page
Visit AZ DCS Instagram Page
Visit AZ DCS LinkedInPage