Frequently Asked Questions

The Notice to Provider form is a document that authorizes caregivers to enroll the child in school and obtain medical care for the child. The child’s assigned DCS specialist will give you a Notice to Provider form when the child is placed in your home. The Notice to Provider form includes the DCS Specialist’s contact information, specifications about contact with the child's family, and the child's health coverage identification number.

Psychotropic medications are covered by Mercy Care DCS CHP. All prescriptions must be filled at a pharmacy in Mercy Care DCS CHP’s network. Many pharmacies are open 24 hours, 7 days a week. You can find a list of pharmacies in the Mercy Care DCS CHP Provider Directory at MercyCareAZ.org and select “For Members” under Mercy Care DCS CHP. You’ll locate “Find a Pharmacy” in the upper right corner of the screen.

If you have any questions or trouble filling a prescription while you are at the pharmacy, you can call Mercy Care DCS CHP. Mercy Care DCS CHP Member Services can help you with the member’s prescriptions Monday through Friday from 8 a.m. to 5 p.m. If you have questions or problems outside Mercy Care business hours, you can call the Mercy Care 24-hour nurse line at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711).

It is recommended that the child’s medications and dosages are logged. Keeping documentation of medications to show the child's doctor is helpful when determining a medication's effectiveness and correct dosage. Keeping a medication log for the child also demonstrates compliance with doctor's orders. The log will help you organize and store all of the child’s records, information, and documents.

Children and youth in foster care receive behavioral health coverage through Mercy Care DCS CHP. The Mercy Care DCS CHP Provider Directory lists the names, locations, telephone numbers and languages other than English spoken by our plan providers. This includes behavioral health providers and other health care specialists. You can access the Mercy Care DCS CHP Provider Directory by visiting the Mercy Care DCS CHP website at www.MercyCareAZ.org. If you would like a copy of the Mercy Care DCS CHP Provider Directory mailed to you at no cost, you can call Member Services at 602-212-4983 or 1-833-711-0776 (TTY/TDD 711).

Covered services are health care services for which Mercy Care DCS CHP pays. This includes physical health and behavioral health care, services, supports, supplies, prescription and over-the-counter drugs, equipment and other services. The Mercy Care DCS Comprehensive Health Plan Member Handbook provides a list of covered health care services. You can access the handbook at https://www.mercycareaz.org/assets/pdf/chp-members/handbook/MercyCareDCS-CHP2021-2022MemberHandbook-ua.pdf.

Some behavioral health services may be provided in the home rather than in the office. Talk to the child’s behavioral health provider to find out what options are available.

Caregivers must schedule a well-child visit, also known as an Early Periodic Screening, Diagnostic and Treatment (EPSDT) visit, a dental visit and behavioral health evaluation for each child within the first 30 days of the child’s removal and placement into care.