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Arizona Department of Child Safety
Phone: Child Abuse Hotline 1-888-767-2445
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CLICK to Report Child Abuse or Neglect
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  • Home
  • About
    • About DCS
      • Engage
    • Administration
      • Kathryn Ptak, DCS Director
    • Field Offices
    • Policy & Procedure
      • DCS Policy & Procedure
      • DCS Rules & Rulemaking
      • DCS Equal Employment Opportunity Policy
      • DCS Non-Discrimination Policy
      • DCS Limited English Proficiency Policy
    • Procurement & Contracts
    • Strategic Plan
    • Tribal Relations
    • Community Advisory Committee
    • Volunteer
      • Get Involved
      • Community / Volunteer Interest Form
      • Giving Tree
      • Luggage of Love
      • Community Screening Partners
      • FACT Program
    • Contact Us
  • Careers
    • Career Opportunities
      • Child Safety Specialist
      • Child Welfare Investigative Specialist (OCWI)
      • Search All Positions
    • We Are Compassioneers
  • News & Reports
    • News Releases
    • DCS Reports
    • Performance Measures
      • DCS Monthly / Semi-Annual Report
    • Child Fatalities / Near Fatalities
    • Process for Release of Info
    • Settlement - Tinsley v. Faust
  • Parents
    • Parent Guide
    • Parents Rights
    • Parent Advisory Collaborative
  • Youth in Care
    • Foster Youth Bill of Rights
    • Medical and Behavioral Health Services
    • Resources for Youth
    • Young Adult Program
    • Rights for Children in Out-of-Home Care, CSO-3121
    • Victims' Rights
    • Self-Advocacy Resources
    • Guardian Ad Litem Survey
  • Foster & Adoption
    • Foster Care
      • Start the Journey! Orientation
      • Learn More
      • Kinship Support Services
      • Therapeutic Foster Care
      • Licensing Agencies
      • Information Events
      • Kinship Resources
      • Go-to Guide
      • Foster & Kinship FAQ's
    • Adoption
      • Adoption Stories
    • Caregiver Training
    • Shared Parenting
    • Children's Heart Gallery
    • Search AdoptUSKids
    • Newsletter
  • Resources
    • Frequently Asked Questions
    • Request DCS Information
    • Complaint or Disagreement
      • Ombudsman Complaint Form
    • DCS Forms
    • DCS Brochures & Flyers
  • Services
    • Medical and Behavioral Health Services
      • For Members
      • For Providers
      • Health and Wellness
      • News and Updates
      • Contact CHP
      • Language and Translation
    • DCS Service Array
      • Service Array Materials
    • Prevention
      • Safe Sleep
      • Arizona Families F.I.R.S.T.
      • Healthy Families Arizona
      • Regional Child Abuse Prevention Councils
      • Resources for Parents
      • Back-To-School Resources and Tips for Parents
    • Investigations and OCWI
      • Joint Investigation Protocol
    • Office of Licensing & Regulation (OLR)
    • Young Adult
      • Young Adult Program
      • Young Adult Resources
      • Extended Foster Care
      • Successful Transition to Adulthood
      • Education
    • Victims' Rights
  • Report Child Abuse
    • Child Abuse Hotline
    • Mandated Reporter Overview Training
    • Safe Haven Newborn
    • SB1114 - Child Abuse Hotline Required Posting
  • Home
  • Resources
  • Frequently Asked Questions

Frequently Asked Questions

Basic Information

What information is included in a records release?

The DCS case file typically includes: DCS  investigation case notes, including safety and risk assessments regarding the child and correspondence with the family; court documents filed regarding the child, including the family’s case plan and progress reports filed with the court by DCS; and, reports about the child received by treatment and service providers working with the family.

What happens if someone wants additional records about a case/family where a child has died or nearly died as a result of abuse or neglect beyond what the Department can provide?

State law (see A.R.S. 8-807 K ) allows an individual to petition the Superior Court to request that the Court review the records and tell the Department which records can be released. 

Requests may be emailed, faxed or mailed as indicated on the contact us page.

The more information you provide with your request, the faster the Department will be able to respond to your request. Please provide as much information as possible, including full names and dates of birth for the child, the parents and the alleged perpetrator (if a caregiver other than a parent).

The Records Coordinator will notify you when the request has been received, will provide you with periodic updates on the status of the request, and will provide the records to you once they are available.

What are the different types of visits?

There are 3 different types of visitation – therapeutic, supervised, and unsupervised. Therapeutic visitation is when visitation is supervised by a therapist in the therapist’s office. Supervised visits can occur in a variety of settings and are supervised by a case aide or parent aide or another DCS approved third party. Unsupervised visits are when the parent(s) are permitted to be alone with their child.

Is there a cost for obtaining DCS records?

Yes. Contact us for details.

Is there a cost for obtaining the DCS records on a case?

Yes. Contact us for details.

Do I have to transport the child to visits?

DCS may request that you transport the child to visits, but if you are not able to provide this transportation, DCS will make alternate arrangements. Having the foster parent transport a child to visits can make visits easier for the child because you are a person the child already knows.

How can I obtain additional records on a case, beyond what DCS releases?

State law (see A.R.S. 8-807 I ) allows an individual to petition the Superior Court to request that the Court review the records and tell the Department which records can be released.

Requests may be emailed, faxed or mailed as indicated on the contact us page.

The more information you provide with your request, the faster the Department will be able to respond to your request. Please provide as much information as possible, including full names and dates of birth for the child, the parents and the alleged perpetrator (if a caregiver other than a parent).

The Records Coordinator will notify you when the request has been received, will provide you with periodic updates on the status of the request, and will provide the records to you once they are available.

Do I have to supervise visits?

DCS may request that you supervise visits, especially if you are a kinship foster parent, but it is not required.

At what age can a child be left home alone when we are at work?

Arizona's statutes (laws) do not designate an age when a child can be left alone. A parent is responsible for the decisions he or she makes about their children being left alone.  The law does require however, that the Arizona Department of Economic Security, Department of Child Safety (DCS) investigate reports of neglect which include failure to provide supervision that places a child at substantial risk of harm. Leaving children alone is included in the category of supervision.

DCS will take a report when a child, who is not capable of caring for him or herself or other children, is left alone. When calls come into DCS, specific questions are asked to help determine if there is a problem for the child. These may include: Does the child know how to reach the parent? Does the child know how to get emergency help? Is there a neighbor to go to? Is someone checking in on the child?

Sometimes police are called to the home. Before removing children, police will often try to make contact with the parent or other responsible person to come and supervise the children. The police are required to report this information to DCS. This could result in a DCS Specialist contacting the children and parent about the report and making an assessment of any needed services.  Parents must use good judgment about their children's capabilities, as they are ultimately responsible. We hope this helps in providing an answer to your question. If you need additional information or wish to speak to someone from DCS, call the Child Abuse Hotline: at 1-888-767-2445.

What should I expect when the child in care is initially placed in my home?

The Department of Child Safety (DCS) should make a referral within 72 hours (2 hours for an urgent need) of a child coming into care, this is called a Rapid Response referral. This is an initial in-home assessment during which clinicians will assess immediate needs and triage any crisis or trauma-related issues. Includes behavioral health assessment, screening for developmental delays, support to child/family placement and connection to ongoing services.

If the child in your care is new to the system and has NOT been assessed within 72 hours, please call Member Services or call the dedicated Rapid Response hotline, 602-633-0763. You can also call this 24/7 hotline to schedule an in-home DCS Stabilization Team visit.

For more information on times lines for services and what to expect, visit https://www.mercycareaz.org/

Who can I contact for help in a crisis situation?

For all medical emergencies, dial 911 immediately. For a behavioral health crisis involving the child in your home, contact the Regional Behavioral Health Authority (RBHA) crisis line for your county:

Maricopa County: 1-800-631-1314 or 602-222-9444
Pima County — 1-800-796-6762 or 520-622-6000
Gila River/Ak-Chin Indian Community — 1-800-259-3449
Yuma, LaPaz, Pinal, Gila, Graham, Greenlee, Cochise and Santa Cruz Counties — 1-866-495-6735
Mohave, Coconino, Apache, Navajo and Yavapai Counties — 1-877-756-4090 For emergent suicide prevention, if you can't reach anyone on the county line, you can call one of twonationwide 24/7 hotlines:
Hope Line Suicide Hotline or 1-800-784-2433
National Suicide Prevention Lifeline - 1-800-273-8255
Click here for information about accessing crisis services for your child.

When does a licensing inquiry occur?

A licensing inquiry occurs when OLCR/OLR formally requests the licensing agency to investigate possible licensing violations within the foster home. A licensing inquiry is not an allegation of neglect or abuse; rather, it is an investigation to determine if licensing regulations, especially those contained in Title 21, Article 10, and Article 11, have been violated. Common licensing concerns include discipline violations, life-safety concerns and supervision issues. Licensing inquiries can also occur when families fail to disclose information to the licensing agency such as changes in household composition or significant changes in household finances.

I'd like to resolve a complaint or disagreement with DCS.

DCS offers a series of steps to address and resolve complaints or disagreements.  If you have a complaint with DCS, visit this page.

Who conducts a licensing inquiry?

A licensing inquiry is conducted by the licensing worker.

What does the licensing inquiry process look like?

When OLCR/OLR makes the decision to request a licensing inquiry, the licensing agency is notified along with the GAL, DCS worker and supervisors within the agencies. This notification comes through an e-mail from OLCR/OLR. Depending on the nature of the concerns, an unannounced visit may occur. If an unannounced visit is not needed, the licensing worker simply contacts the family to arrange a visit. For the agency, the licensing inquiry process is outlined in detail by OLCR/OLR. The licensing worker will discuss the specific concerns with the family. The licensing worker may also need to interview other household members. Usually, the licensing worker will need to interview the children in the home. After all of the information is gathered, the licensing worker generates a report. The report will indicate whether or not any licensing violations were found.

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