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  • Home
  • About
    • About DCS
      • Engage
    • Administration
      • Kathryn Ptak, DCS Director
    • Field Offices
    • Policy & Procedure
      • DCS Policy & Procedure
      • DCS Rules & Rulemaking
      • DCS Equal Employment Opportunity Policy
      • DCS Non-Discrimination Policy
      • DCS Limited English Proficiency Policy
    • Procurement & Contracts
    • Strategic Plan
    • Tribal Relations
    • Community Advisory Committee
    • Volunteer
      • Get Involved
      • Community / Volunteer Interest Form
      • Giving Tree
      • Luggage of Love
      • Community Screening Partners
      • FACT Program
    • Contact Us
  • Careers
    • Career Opportunities
      • Child Safety Specialist
      • Child Welfare Investigative Specialist (OCWI)
      • Search All Positions
    • We Are Compassioneers
  • News & Reports
    • News Releases
    • DCS Reports
    • Performance Measures
      • DCS Monthly / Semi-Annual Report
    • Child Fatalities / Near Fatalities
    • Process for Release of Info
    • Settlement - Tinsley v. Faust
  • Parents
    • Parent Guide
    • Parents Rights
    • Parent Advisory Collaborative
  • Youth in Care
    • Foster Youth Bill of Rights
    • Medical and Behavioral Health Services
    • Resources for Youth
    • Young Adult Program
    • Rights for Children in Out-of-Home Care, CSO-3121
    • Victims' Rights
    • Self-Advocacy Resources
    • Guardian Ad Litem Survey
  • Foster & Adoption
    • Foster Care
      • Start the Journey! Orientation
      • Learn More
      • Kinship Support Services
      • Therapeutic Foster Care
      • Licensing Agencies
      • Information Events
      • Kinship Resources
      • Go-to Guide
      • Foster & Kinship FAQ's
    • Adoption
      • Adoption Stories
    • Caregiver Training
    • Shared Parenting
    • Children's Heart Gallery
    • Search AdoptUSKids
    • Newsletter
  • Resources
    • Frequently Asked Questions
    • Request DCS Information
    • Complaint or Disagreement
      • Ombudsman Complaint Form
    • DCS Forms
    • DCS Brochures & Flyers
  • Services
    • Medical and Behavioral Health Services
      • For Members
      • For Providers
      • Health and Wellness
      • News and Updates
      • Contact CHP
      • Language and Translation
    • DCS Service Array
      • Service Array Materials
    • Prevention
      • Safe Sleep
      • Arizona Families F.I.R.S.T.
      • Healthy Families Arizona
      • Regional Child Abuse Prevention Councils
      • Resources for Parents
      • Back-To-School Resources and Tips for Parents
    • Investigations and OCWI
      • Joint Investigation Protocol
    • Office of Licensing & Regulation (OLR)
    • Young Adult
      • Young Adult Program
      • Young Adult Resources
      • Extended Foster Care
      • Successful Transition to Adulthood
      • Education
    • Victims' Rights
  • Report Child Abuse
    • Child Abuse Hotline
    • Mandated Reporter Overview Training
    • Safe Haven Newborn
    • SB1114 - Child Abuse Hotline Required Posting
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  • Member ID Cards

Member ID Cards

April 01, 2021
CHP News and Updates

NEW MEMBER ID CARDS

Caregivers should receive a Mercy Care DCS CHP Welcome Packet, which includes a new Member ID card. This new ID card is what you will use to get services from a health care provider or pharmacy. You will still be able to get services for the child in your care during this time without the Member ID card. There will be no interruption in getting or receiving care and services.

IF THE CHILD NEEDS CARE BEFORE YOU RECEIVE THE NEW ID CARD, HERE’S WHAT TO DO

  1. Bring a copy of this notification with you to the provider or pharmacy, or show it to them on your mobile phone or other mobile device. Click here to print.
  2. Show the child’s CMDP ID card, if you have one. It will have the child’s identification number on it. Tell the provider that Mercy Care is the payor and they can confirm eligibility by visiting our website at www.mercycareaz.org (link is external) and clicking on the link in the upper right corner that reads “Family Connect.”
  3. Show the provider or pharmacy the child’s Notice of Providers form.
  4. Tell the provider or pharmacy the new health plan’s name is Mercy Care DCS CHP and that Mercy Care is the payor.
  5. Tell the provider they can verify your child’s information on our secure provider portal, located on our website at www.mercycareaz.org. In the upper right hand corner they should look for the link that says DCS CHP Family Connect.
  6. If the provider or pharmacy has trouble verifying the child's information, ask them to call Mercy Care DCS CHP Member Services at 1-602-212-4983 or 1-833-711-0776 (TTY/TDD 711).

 

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Media Contact

Darren DaRonco
Public Information Officer
Email: [email protected]
Phone Number: (602) 255-2564

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