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Arizona Department of Child Safety

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Arizona Department of Child Safety
Phone: Child Abuse Hotline 1-888-767-2445
Arizona Department of Child Safety<br> Logo
CLICK to Report Child Abuse or Neglect
📞DCS Directory

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Main menu

  • Home
  • About
    • About DCS
      • Engage
    • Administration
      • Kathryn Ptak, DCS Director
    • Field Offices
    • Policy & Procedure
      • DCS Policy & Procedure
      • DCS Rules & Rulemaking
      • DCS Equal Employment Opportunity Policy
      • DCS Non-Discrimination Policy
      • DCS Limited English Proficiency Policy
    • Procurement & Contracts
    • Strategic Plan
    • Tribal Relations
    • Community Advisory Committee
    • Volunteer
      • Get Involved
      • Community / Volunteer Interest Form
      • Giving Tree
      • Luggage of Love
      • Community Screening Partners
      • FACT Program
    • Contact Us
  • Careers
    • Career Opportunities
      • Child Safety Specialist
      • Child Welfare Investigative Specialist (OCWI)
      • Search All Positions
    • We Are Compassioneers
  • News & Reports
    • News Releases
    • DCS Reports
    • Performance Measures
      • DCS Monthly / Semi-Annual Report
    • Child Fatalities / Near Fatalities
    • Process for Release of Info
    • Settlement - Tinsley v. Faust
  • Parents
    • Parent Guide
    • Parents Rights
    • Parent Advisory Collaborative
  • Youth in Care
    • Foster Youth Bill of Rights
    • Medical and Behavioral Health Services
    • Resources for Youth
    • Young Adult Program
    • Rights for Children in Out-of-Home Care, CSO-3121
    • Victims' Rights
    • Self-Advocacy Resources
    • Guardian Ad Litem Survey
  • Foster & Adoption
    • Foster Care
      • Start the Journey! Orientation
      • Learn More
      • Kinship Support Services
      • Therapeutic Foster Care
      • Licensing Agencies
      • Information Events
      • Kinship Resources
      • Go-to Guide
      • Foster & Kinship FAQ's
    • Adoption
      • Adoption Stories
    • Caregiver Training
    • Shared Parenting
    • Children's Heart Gallery
    • Search AdoptUSKids
    • Newsletter
  • Resources
    • Frequently Asked Questions
    • Request DCS Information
    • Complaint or Disagreement
      • Ombudsman Complaint Form
    • DCS Forms
    • DCS Brochures & Flyers
  • Services
    • Medical and Behavioral Health Services
      • For Members
      • For Providers
      • Health and Wellness
      • News and Updates
      • Contact CHP
      • Language and Translation
    • DCS Service Array
      • Service Array Materials
    • Prevention
      • Safe Sleep
      • Arizona Families F.I.R.S.T.
      • Healthy Families Arizona
      • Regional Child Abuse Prevention Councils
      • Resources for Parents
      • Back-To-School Resources and Tips for Parents
    • Investigations and OCWI
      • Joint Investigation Protocol
    • Office of Licensing & Regulation (OLR)
    • Young Adult
      • Young Adult Program
      • Young Adult Resources
      • Extended Foster Care
      • Successful Transition to Adulthood
      • Education
    • Victims' Rights
  • Report Child Abuse
    • Child Abuse Hotline
    • Mandated Reporter Overview Training
    • Safe Haven Newborn
    • SB1114 - Child Abuse Hotline Required Posting
  • Home
  • Resources
  • Complaint or Disagreement
  • Ombudsman Complaint Form

Ombudsman Complaint Form

* Indicates required field

Contact Information
Child's Information
Additional Information

This complaint form does not replace the formal grievance process or reporting abuse/neglect to the hotline.

By submitting this form, I certify that the information provided is complete and accurate to the best of my knowledge.

I understand that in order to resolve my complaint, the Office of the Ombudsman may address my complaint with the person about whom I am complaining as well as DCS management staff and review my DCS case records and/or court records as needed, and that a final resolution may take some time.

The issue about which I am complaining is not a report of abuse and/or neglect. Complaints of this nature should be directed to the Child Abuse Hotline, 1-888-767-2445, and/or the appropriate law enforcement agency.

 

Privacy Notice: The Arizona Department of Child Safety will only use the last four (4) numbers of your social security for verification.

Read our Privacy Policy Statement here.

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Resources

  • Frequently Asked Questions
  • Request DCS Information
  • Complaint or Disagreement
    • Ombudsman Complaint Form
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Complaint or Disagreement

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Issues or concerns with a DCS Case

Please contact the DCS Office of the Ombudsman at:
1-877-527-0765 or (602) 364-0777

Resource Family Issues:

Please Contact the Foster Care and Adoptive Family Liaison at (877) KIDS-NEED-U

  • Download a copy of the Client Grievance Form - CSO-1016A
  • Obtenga una copia del Formulario de Queja de Cliente - CSO-1016A-S
  • DCS Office of the Ombudsman/Grievance Policy

 

For Additional help:

The Parent Assistance Program, operating through the Administrative Office of the Courts, provides a hotline designed to help parents, guardians or custodians. The Parent Assistance Program can:

  • Assist callers in understanding the Arizona dependency process;
  • Without giving legal advice, offer options and resources related to dependency issues;
  • Help to identify resources for family issues.

 

TO CONTACT THE PARENT ASSISTANCE PROGRAM CALL:
Phoenix: (602) 452-3580
Statewide toll-free: 1-800-732-8193
TDD Line (602) 452-3545

The Arizona Ombudsman Citizen’s Aide's Office is available to handle inquires, concerns and complaints about agency actions, including DCS. This office may be able to help you to resolve your complaint.

TO CONTACT THE OMBUDSMAN-CITIZEN’S AIDE OFFICE CALL:
Phoenix: (602) 277-7292 

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