Frequently Asked Questions

The Department of Child Safety (DCS) should make a referral within 72 hours (2 hours for an urgent need) of a child coming into care, this is called a Rapid Response referral. This is an initial in-home assessment during which clinicians will assess immediate needs and triage any crisis or trauma-related issues. Includes behavioral health assessment, screening for developmental delays, support to child/family placement and connection to ongoing services.

If the child in your care is new to the system and has NOT been assessed within 72 hours, please call Member Services or call the dedicated Rapid Response hotline, 602-633-0763. You can also call this 24/7 hotline to schedule an in-home DCS Stabilization Team visit.

For more information on times lines for services and what to expect, visit https://www.mercycareaz.org/

A licensing inquiry occurs when OLCR/OLR formally requests the licensing agency to investigate possible licensing violations within the foster home. A licensing inquiry is not an allegation of neglect or abuse; rather, it is an investigation to determine if licensing regulations, especially those contained in Title 21, Article 10, and Article 11, have been violated. Common licensing concerns include discipline violations, life-safety concerns and supervision issues. Licensing inquiries can also occur when families fail to disclose information to the licensing agency such as changes in household composition or significant changes in household finances.

When OLCR/OLR makes the decision to request a licensing inquiry, the licensing agency is notified along with the GAL, DCS worker and supervisors within the agencies. This notification comes through an e-mail from OLCR/OLR. Depending on the nature of the concerns, an unannounced visit may occur. If an unannounced visit is not needed, the licensing worker simply contacts the family to arrange a visit. For the agency, the licensing inquiry process is outlined in detail by OLCR/OLR. The licensing worker will discuss the specific concerns with the family. The licensing worker may also need to interview other household members. Usually, the licensing worker will need to interview the children in the home. After all of the information is gathered, the licensing worker generates a report. The report will indicate whether or not any licensing violations were found.

The inquiry report is generated by the licensing agency in partnership with the family. The family is expected to cooperate with the agency by fully disclosing any requested information. Families will be provided a redacted copy of the licensing report after it is submitted to OLCR/OLR. If a family feels that they have been treated unfairly or inaccurately represented, they may contact the persons listed on the Supplemental Notice of Inspection form that would have been provided by the worker at the time of the visit. The licensing agency has the final authority regarding what is contained in the licensing inquiry report.

All allegations received by DCS, including allegations that a child has died or nearly died as a result of abuse or neglect, are called into the statewide DCS Hotline.*

State law allows DCS to release case records, but that part of the law is limited to cases of abuse, abandonment or neglect resulting in a fatality or a near fatality. Therefore, there must be medical proof or other evidence that the fatality or near fatality was caused by abuse or neglect.

• Among the information DCS considers when determining that a child’s death was the result of abuse or neglect are:
• A statement from a physician or an autopsy finding that the child’s death was the result of abuse or neglect;
• A statement from a parent, guardian or caregiver that they caused the child’s death or near death;
• The arrest or criminal indictment of a parent, guardian or caregiver in connection with the child’s death;
• or, A DCS investigation has resulted in a substantiated finding that abuse or neglect by a parent, guardian or caregiver caused the child's death or near death.

Additionally, in the case of a near fatality, a physician must certify that the child was in serious or critical condition due to the abuse or neglect.

* Not all maltreatment fatalities or near fatalities are reported to the statewide DCS Hotline. For example, law enforcement may not report a child death from maltreatment to DCS if there are no children in the home for whom there are safety concerns or risks. In addition, incidents that occur outside of DCS’ jurisdiction – for example, on tribal reservations or military installations – may not be reported to DCS.