Skip to main content
  • State of Arizona
  • Visit OpenBooks
  • Ombudsman Citizens Aide
  • Register to Vote

Arizona Department of Child Safety

0
  • Home
  • About
    • About DCS
      • Engage
    • Administration
      • Kathryn Ptak, DCS Director
    • Field Offices
    • Policy & Procedure
      • DCS Policy & Procedure
      • DCS Rules & Rulemaking
      • DCS Equal Employment Opportunity Policy
      • DCS Non-Discrimination Policy
      • DCS Limited English Proficiency Policy
    • Procurement & Contracts
    • Strategic Plan
    • Tribal Relations
    • Community Advisory Committee
    • Volunteer
      • Get Involved
      • Community / Volunteer Interest Form
      • Giving Tree
      • Luggage of Love
      • Community Screening Partners
      • FACT Program
    • Contact Us
  • Careers
    • Career Opportunities
      • Child Safety Specialist
      • Child Welfare Investigative Specialist (OCWI)
      • Search All Positions
    • We Are Compassioneers
      • Compassioneers Archives
  • News & Reports
    • News Releases
    • DCS Reports
    • Performance Measures
      • DCS Monthly / Semi-Annual Report
    • Child Fatalities / Near Fatalities
    • Process for Release of Info
    • Settlement - Tinsley v. Faust
  • Parents
    • Parent Guide
    • Parents Rights
    • Parent Advisory Collaborative
  • Youth in Care
    • Foster Youth Bill of Rights
    • Medical and Behavioral Health Services
    • Resources for Youth
    • Young Adult Program
    • Rights for Children in Out-of-Home Care, CSO-3121
    • Victims' Rights
    • Self-Advocacy Resources
    • Guardian Ad Litem Survey
  • Foster & Adoption
    • Foster Care
      • Start the Journey! Orientation
      • Learn More
      • Kinship Support Services
      • Therapeutic Foster Care
      • Licensing Agencies
      • Information Events
      • Kinship Resources
      • Go-to Guide
      • Foster & Kinship FAQ's
    • Adoption
      • Adoption Stories
    • Caregiver Training
    • Shared Parenting
    • Children's Heart Gallery
    • Search AdoptUSKids
    • Newsletter
  • Resources
    • Frequently Asked Questions
    • Request DCS Information
    • Complaint or Disagreement
      • Ombudsman Complaint Form
    • DCS Forms
    • DCS Brochures & Flyers
  • Services
    • Medical and Behavioral Health Services
      • For Members
      • For Providers
      • Health and Wellness
      • News and Updates
      • Contact CHP
      • Language and Translation
    • DCS Service Array
      • Service Array Materials
    • Prevention
      • Safe Sleep
      • Arizona Families F.I.R.S.T.
      • Healthy Families Arizona
      • Regional Child Abuse Prevention Councils
      • Resources for Parents
      • Back-To-School Resources and Tips for Parents
    • Investigations and OCWI
      • Joint Investigation Protocol
    • Office of Licensing & Regulation (OLR)
    • Young Adult
      • Young Adult Program
      • Young Adult Resources
      • Extended Foster Care
      • Successful Transition to Adulthood
      • Education
    • Victims' Rights
  • Report Child Abuse
    • Child Abuse Hotline
    • Mandated Reporter Overview Training
    • Safe Haven Newborn
    • SB1114 - Child Abuse Hotline Required Posting
Arizona Department of Child Safety
Phone: Child Abuse Hotline 1-888-767-2445
Arizona Department of Child Safety<br> Logo
CLICK to Report Child Abuse or Neglect
📞DCS Directory

Read our website in:

Main menu

  • Home
  • About
    • About DCS
      • Engage
    • Administration
      • Kathryn Ptak, DCS Director
    • Field Offices
    • Policy & Procedure
      • DCS Policy & Procedure
      • DCS Rules & Rulemaking
      • DCS Equal Employment Opportunity Policy
      • DCS Non-Discrimination Policy
      • DCS Limited English Proficiency Policy
    • Procurement & Contracts
    • Strategic Plan
    • Tribal Relations
    • Community Advisory Committee
    • Volunteer
      • Get Involved
      • Community / Volunteer Interest Form
      • Giving Tree
      • Luggage of Love
      • Community Screening Partners
      • FACT Program
    • Contact Us
  • Careers
    • Career Opportunities
      • Child Safety Specialist
      • Child Welfare Investigative Specialist (OCWI)
      • Search All Positions
    • We Are Compassioneers
  • News & Reports
    • News Releases
    • DCS Reports
    • Performance Measures
      • DCS Monthly / Semi-Annual Report
    • Child Fatalities / Near Fatalities
    • Process for Release of Info
    • Settlement - Tinsley v. Faust
  • Parents
    • Parent Guide
    • Parents Rights
    • Parent Advisory Collaborative
  • Youth in Care
    • Foster Youth Bill of Rights
    • Medical and Behavioral Health Services
    • Resources for Youth
    • Young Adult Program
    • Rights for Children in Out-of-Home Care, CSO-3121
    • Victims' Rights
    • Self-Advocacy Resources
    • Guardian Ad Litem Survey
  • Foster & Adoption
    • Foster Care
      • Start the Journey! Orientation
      • Learn More
      • Kinship Support Services
      • Therapeutic Foster Care
      • Licensing Agencies
      • Information Events
      • Kinship Resources
      • Go-to Guide
      • Foster & Kinship FAQ's
    • Adoption
      • Adoption Stories
    • Caregiver Training
    • Shared Parenting
    • Children's Heart Gallery
    • Search AdoptUSKids
    • Newsletter
  • Resources
    • Frequently Asked Questions
    • Request DCS Information
    • Complaint or Disagreement
      • Ombudsman Complaint Form
    • DCS Forms
    • DCS Brochures & Flyers
  • Services
    • Medical and Behavioral Health Services
      • For Members
      • For Providers
      • Health and Wellness
      • News and Updates
      • Contact CHP
      • Language and Translation
    • DCS Service Array
      • Service Array Materials
    • Prevention
      • Safe Sleep
      • Arizona Families F.I.R.S.T.
      • Healthy Families Arizona
      • Regional Child Abuse Prevention Councils
      • Resources for Parents
      • Back-To-School Resources and Tips for Parents
    • Investigations and OCWI
      • Joint Investigation Protocol
    • Office of Licensing & Regulation (OLR)
    • Young Adult
      • Young Adult Program
      • Young Adult Resources
      • Extended Foster Care
      • Successful Transition to Adulthood
      • Education
    • Victims' Rights
  • Report Child Abuse
    • Child Abuse Hotline
    • Mandated Reporter Overview Training
    • Safe Haven Newborn
    • SB1114 - Child Abuse Hotline Required Posting
  • Home
  • DCS: Serving All Arizonans

DCS: Serving All Arizonans

March 23, 2016
Press Release

The Department of Child Safety (DCS) exists to ensure that children thrive in healthy environments, and that’s true for every family and child without exception.

The process of helping children and families originates when someone contacts DCS with a concern over a child’s welfare. DCS responds to reports, which are most often made through its Child Abuse Hotline at 888-SOS-CHILD.  After an initial investigation from a caseworker is conducted, if the investigation confirms safety concerns, DCS goes to work to successfully engage children and families in a way that insures safety, strengthens families, and achieves permanency for children. In this process, DCS is required to follow state law and strict agency policies and procedures to determine if a child must be removed. 

Occasionally, questions have come up about DCS’ removal policy.  Of course, any suggestion that the procedures have been improperly handled should be raised with DCS as soon as possible. DCS has a Family Advocate (ombudsman office) that exists for the very purpose of communicating with people who have concerns with DCS.  There is more information online regarding the Family Advocate and how to resolve a concern or complaint available online at https://dcs.az.gov/resources/resolve-complaint-or-disagreement or 602-364-0777.   

One concern that has been addressed is how the needs of non-English speaking families are being met.  DCS is committed to doing everything possible to serve those for whom English is not the primary language.  Translation services are provided when necessary at no cost to the affected family.  Additionally, because Arizona has a large population of Spanish speaking citizens, DCS has numerous field staff including caseworkers who are Spanish-speaking. The Department’s vital documents are translated to Spanish according to DCS Limited English Proficiency policy.   Among these forms are the Temporary Custody Notice, Notice to Providers, and Notice of Duty to Inform are all translated to Spanish.)  DCS also translates other documents for families, even when it is not considered vital.

Additionally, in a ground-breaking development, in June, 2015, Governor Doug Ducey signed the first-ever Memo of Understanding (MOU) with the Mexican government to ensure the free exchange of information regarding child safety issues involving minors believed to possibly be in Mexico.  This reflects the fact that there is no policy preventing the placement of family with undocumented relatives.

Media Contact

Darren DaRonco
Public Information Officer
Email: [email protected]
Phone Number: (602) 255-2564

Back to Top   

Arizona State Seal

Footer Nav

  • Privacy Statement
  • Notice of Privacy Practices
  • Accessibility
  • Site Map
  • Contact
  • Careers

Footer SM

©2025 Arizona Department of Child Safety (DCS) All rights reserved.

Visit AZ DCS Facebook Page
Visit AZ DCS X/Twitter Page
Visit AZ DCS YouTube Page
Visit AZ DCS Instagram Page
Visit AZ DCS LinkedInPage